Intimate Health Legal Notice:

This website is owned by Intimate Health

Availability: Monday to Friday from 9:00 AM to 5:00 PM (GMT+1)
Phone number: +31 (0) 85 4011005
E-mail address:

Company number: 69251665 Chamber of Commerce Gelderland

VAT identification number: NL8578.02.896.B.01

IBAN: NL07 RABO 0321 5090 48

The General Terms and Conditions as described here apply to every product offered on and all deliveries. Every order implies acceptance of these General Terms and Conditions. The General Terms and Conditions of Intimate Health are exclusively governed by Dutch law.

The consumer has the right to inform the seller that he renounces the purchase, without payment of a fine and without giving any reason, within 30 calendar days from the day following the delivery of the product.
Purchase and Payment
The agreement between Intimate Health and the buyer is concluded at the moment that you have accepted and met the conditions set by Intimate Health, subject to the right to waive the sale as stated above. The absence of an ordinary signature does not affect the binding force of the offer and its acceptance.

Intimate Health reserves the right to refuse an order or subject it to additional conditions such as large orders, orders by minors, incomplete order processes or problems with previous orders.

Intimate Health always confirms the purchase and payment by email. If no payment confirmation has yet been sent, the agreement is not yet effective. Payment for products purchased from Intimate Health takes place in advance or upon receipt of the order via the IDeal. The seller remains the owner of all goods until full payment.

Payment is made through Mollie. To ensure a secure online payment and the security and protection of your personal data, the transaction data is encrypted with SSL technology sent over the internet. You do not need any special software to pay with SSL.
In the event of late payment, Intimate Health is authorized to dissolve the agreement with immediate effect or to suspend (further) delivery until you have fully complied with your payment obligations. The General Terms and Conditions, the Privacy Policy and the confirmation emails are always drawn up in the language of the website chosen by the customer.
Delivery and Delivery times
All (delivery) periods stated by Intimate Health are approximate and are determined on the basis of the data and circumstances known to Intimate Health when the Agreement was entered into. Stated delivery times can never be regarded as a strict deadline, unless expressly agreed otherwise. In the event of late delivery, Intimate Health must give notice of default in writing and allow it a reasonable term to still fulfill its obligations. In the absence of an agreement to the contrary, a delivery period of thirty (30) days applies. Exceeding this delivery term gives the Customer the right to dissolve the Agreement. In that case, the supplier is not liable for compensation. Intimate Health is entitled to deliver sold goods in parts.

Product information
Information, images, verbal announcements, statements, etc. with regard to all offers and the most important characteristics of the products that are provided by telephone or e-mail are (re)displayed or done as accurately as possible. Intimate Health is not liable for advice it provides, printing and typing errors on the website or technical data provided by suppliers or producers. Obvious mistakes or errors in the information of the offer are not binding on the entrepreneur.

Only products that we actually have in stock are shown on the website. Intimate Health makes every effort to communicate this data correctly; it may nevertheless happen that an impossibility to deliver occurs. This can be due to unintentional incorrect stock data or products that are no longer available by the suppliers. In these cases, Intimate Health will notify you as soon as possible and propose a solution. The products offered by Intimate Health comply with legal standards and may be sold online. Intimate Health may include links on its website to other websites that may be of interest or information to the visitor. Such links are for informational purposes only. Intimate Health is not responsible for the content of the referenced website or the use thereof.

Reflection period (trial period) and Returns
The buyer has the right to withdraw from the agreement within 30 days without stating reasons. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the last good.
If the Buyer wishes to terminate the Agreement pursuant to the previous paragraph, the Buyer must notify Intimate Health of this within the cooling-off period by completing the electronic downloadable model form, via the electronic form in the secure area of ​​your personal account, or you will notify Intimate Health in another unambiguous manner of the decision to terminate the Agreement.
The Buyer must return the Products within thirty (30) days after the termination of the Agreement to the Intimate Health return address stated under sub 8. Excluded from the right of withdrawal is a consumer purchase that relates to the delivery of goods:

  • Products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
  • Products that are irrevocably mixed with other items after delivery due to their nature
  • The Buyer must bear the costs of and the risk for the return. If Purchaser has already made any payments at the time Purchaser has terminated the Agreement with Intimate Health pursuant to this section, Intimate Health shall refund such payments to Purchaser within thirty (30) days of receipt of the notice of termination referred to in the previous paragraph. via the payment method used by the Buyer.
  • If Products are returned which, in Intimate Health's judgment, have suffered damage due to an act or omission of Buyer or otherwise at Buyer's risk, Intimate Health will notify Buyer in Writing. Intimate Health has the right to withhold the depreciation of the Products as a result of this damage from the amount to be refunded to the Buyer.

Return address: Intimate Health, Bijsterhuizen 3151, 6604 LV Wijchen, The Netherlands

The buyer is obliged to inspect the goods accurately (or have them inspected) immediately after receipt. You must check whether the delivered goods comply with the agreement: Were the correct goods delivered? Do the delivered goods meet the agreed quality requirements or - if these are missing - the requirements that may be set for normal use?

The customer undertakes to examine the sold goods immediately after delivery to see whether the quality, colours, sizes and/or quantity of the delivered goods correspond to what has been agreed. Any visible defects, discrepancies or shortcomings regarding the delivered goods must be reported to Intimate Health in writing or by telephone without delay and no later than 48 hours after delivery.
Complaints due to visible defects are only valid and are only investigated on condition that the sold goods have not yet been put into use by the customer. Such complaints do not suspend the customer's payment obligation. The customer must notify Intimate Health in writing of any hidden defect within a period of 2 months after its discovery. In the absence of such notice, the customer loses his right to make a claim for hidden defect. The costs for returning goods that do not meet the description of the offer are borne by Intimate Health.

Force of the majority
Force majeure includes all external causes, foreseen or unforeseen over which Intimate Health cannot exercise any influence, but as a result of which Intimate Health is unable to fulfill its obligations. Intimate Health also has the right to invoke force majeure if the circumstance that prevents (further) compliance occurs after Intimate Health should have fulfilled its obligation. During force majeure, Intimate Health's delivery and other obligations are suspended. If the period in which fulfillment of the obligations by Intimate Health is not possible due to force majeure lasts longer than 30 calendar days, both parties are entitled to dissolve the agreement, without there being any obligation to pay compensation in that case.

The prices of the goods will be communicated to you before the checkout. All prices are expressed in Euros and include VAT. The shipping costs are stated separately before you final checkout. If the price display is incorrect as a result of a technical error, no agreement has been concluded between the parties; the customer cannot derive any rights from this. Offers are valid while stocks last. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates. Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any prices mentioned are target prices are stated in the offer. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and they are the result of legal regulations or provisions; whether the consumer has the authority to cancel the agreement with effect from the day on which the price increase takes effect.

Intellectual property rights
The content of this site, including brands, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to Intimate Health or entitled third parties.

Questions and complaints
Complaints or disputes must be reported within 48 hours of delivery. If the complaint is found to be justified, our liability is limited to the exchange of the goods. Any liability of the seller is limited to the amount actually paid for the order. Intimate Health always handles questions and complaints within a reasonable period of 7 calendar days. Complaints and/or questions can be submitted by sending an email to .

All offers and agreements are exclusively governed by Dutch law. All disputes related to or arising from offers from Intimate Health, or agreements concluded with it, will be submitted to the competent court in Nijmegen, unless a mandatory legal provision expressly designates another court as competent.

Limitation of Liability
The information on the website is of a general nature. The information is not adapted to personal or specific circumstances, and can therefore not be considered as personal, professional or legal advice to the user. Intimate Health makes every effort to ensure that the information provided is complete, correct, accurate and up-to-date. Despite these efforts, inaccuracies may occur in the information made available. If the information provided contains inaccuracies or if certain information is unavailable on or via the site, Intimate Health will make every effort to rectify this as quickly as possible. However, Intimate Health cannot be held liable for direct or indirect damage resulting from the use of the information on this site. If you should discover inaccuracies in the information made available via the site, you can contact the administrator of the site. The content of the site (including links) may be adapted, modified or supplemented at any time without notice or notice. Intimate Health does not guarantee the proper functioning of the website and can in no way be held liable for a malfunction or temporary (un)availability of the website or for any form of damage, direct or indirect, which would result from the access or use the website. Under no circumstances can Intimate Health be held liable to anyone, directly or indirectly, in a special or other way, for damage attributable to the use of this site or of another, in particular as a result of links or hyperlinks, including, without limitation of all losses, work interruptions, damage to programs or other data on the computer system, equipment, software or other of the user. The website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. Placing links to these websites or pages in no way implies an implicit endorsement of their content. Intimate Health expressly declares that it has no control over the content or other features of these websites and can in no way be held liable for the content or features thereof or for any other form of damage resulting from its use.